Why is the number of products purchased by the same customer vs the number of FBA shipments different?

Fulfillment
1

Hey there!

I recently had a single customer place an order for 10 products. But FBA only shows 5. Does anyone know the reason?

Thanks in advance!

2

Hi @jims,

Was it 10 of the same product or multiple products? Also do you sell FBM? Are both numbers coming from Seller Central?

3

10 of the same product, yes we also sell FBM, and the data is coming from Seller Central.

Thanks!

4

@jims did you sell 5 FBA and 5 FBM?