Why is the number of products purchased by the same customer vs the number of FBA shipments different?

jims · August 28, 2019, 7:36pm

Hey there!

I recently had a single customer place an order for 10 products. But FBA only shows 5. Does anyone know the reason?

Thanks in advance!

Mitch · August 29, 2019, 1:49pm

Was it 10 of the same product or multiple products? Also do you sell FBM? Are both numbers coming from Seller Central?

jims · August 29, 2019, 4:01pm

10 of the same product, yes we also sell FBM, and the data is coming from Seller Central.

Thanks!

Mitch · September 3, 2019, 2:22pm

@jims did you sell 5 FBA and 5 FBM?