Why is the number of products purchased by the same customer vs the number of FBA shipments different?

Hey there!

I recently had a single customer place an order for 10 products. But FBA only shows 5. Does anyone know the reason?

Thanks in advance!

Hi @jims,

Was it 10 of the same product or multiple products? Also do you sell FBM? Are both numbers coming from Seller Central?

10 of the same product, yes we also sell FBM, and the data is coming from Seller Central.


@jims did you sell 5 FBA and 5 FBM?